Prompt Pack

Ops & Support Prompt Pack

Ticket triage, macro drafting, and escalation detection.

Prompts for the day-to-day of a support queue — triage by urgency, macro drafting that still sounds human, and escalation detection that flags what actually needs a person.

What's included

• 20 tested prompts with example inputs/outputs
• Escalation-detection criteria included
• Works with any major chat model